Blueprint Operations Launches Online Spare Parts Ordering Platform

Blueprint Operations (BPO) has strengthened its customer service offering with the launch of a new online spare parts ordering platform, giving operators a faster and more flexible way to manage advanced replacements, returns, repairs and direct purchases.

The new platform, accessible via the main navigation menu on the Blueprint Operations website, has been designed with ease of use and efficiency at its core. Customers can browse and filter products, select components and submit orders in just a few clicks. The service is available to all Blueprint Operations customers holding a valid gambling licence.

Commenting on the launch, Mateusz Stanislawski, Customer Services Manager at Blueprint Operations, said the new feature represents a significant step forward in how the business supports its growing customer base. “This new addition to our website not only modernises the way customers order spare parts, but also allows us to continually expand the catalogue by adding new products on a daily basis.”

Stanislawski explained that the initiative was born out of an internal review of customer service processes and how existing systems could be better utilised.

“We looked closely at how our customer service department could use Salesforce CRM to deliver a more efficient and transparent experience. Alongside clearer product information and pricing structures, covering standard pricing, advanced replacement and repair or return options, the biggest benefit for customers is autonomy.

“Operators can now place orders outside of traditional office hours and manage their spare parts requirements at a time that suits them, helping to keep their operations running smoothly.”

The introduction of the platform has also delivered internal benefits, enabling the customer service team to streamline workflows and reduce time spent processing routine orders.

“By analysing how orders were being handled, we were able to identify inefficiencies and make meaningful changes,” Stanislawski added. “This has freed up more time for our team to provide expert support and guidance over the phone, while ensuring new products can be added to the system as they are released.”

Looking ahead, Ryan Ashcroft, Marketing Manager at Blueprint Operations, highlighted the platform as a key milestone in the company’s ongoing digital development.

“Since launching our new website in 2025, the spare parts ordering area is the most significant addition we’ve made. It’s exciting to see it live, and we’ll continue to invest in improvements that enhance the customer experience and reflect how our customers want to interact with us.”

Blueprint Operations customers can access the new spare parts ordering platform at:

https://blueprintoperations.com/product-category/spare-parts/

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12 February 2026

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