Contactless Pool Payments: Why Performance Varies and What Operators Should Know

by Simon Barff, Managing Director of CLMS

Since the introduction of contactless payments on non-gaming equipment, CLMS has been closely involved in auditing and evaluating how these systems perform in real-world environments.

With thousands of machines now connected to contactless payment units across the estate, one thing has become clear: not all contactless solutions deliver the same results. While operators may expect broadly similar returns regardless of provider, CLMS data shows significant variation in performance, reliability and revenue uplift.

Connectivity, Reliability and Service Levels Matter

Differences in outcomes are driven by several factors, including connectivity stability across mobile and Wi-Fi networks, service levels from payment providers and merchants, and the frequency of rejected transactions from card issuers. These variables can have a direct and measurable impact on how often players choose contactless over cash - and how reliable the customer experience is at the point of play.

Pool Tables: High Uplift, High Complexity

Pool tables remain one of the most challenging products when it comes to delivering stable contactless payment provision; yet they also generate some of the strongest revenue uplifts when systems work well.

The core challenge lies in powering both the electronic ball release and the contactless unit, often via battery supply. CLMS has observed a wide range of approaches in the market, some of which introduce unnecessary risk. In extreme cases, solutions have involved large automotive-style batteries housed within wooden cabinets , which is an approach CLMS would not recommend and one that is unlikely to satisfy most risk assessments.

The Revenue Opportunity Is Clear - But Not Guaranteed

Despite these challenges, the commercial opportunity is compelling. CLMS data shows that adding contactless to pool tables typically delivers a minimum revenue uplift of 30%, with contactless accounting for an average of 48% of total takings versus cash.

However, performance varies widely by supplier. CLMS has recorded contactless usage rates ranging from as low as 30% to as high as 65%, depending on the solution deployed. This variance highlights how critical system design, power management and reliability are to long-term success.

Power Management Is a Hidden Differentiator

Operational practicality plays a major role. Solutions that rely on venue staff to regularly plug in charging cables – or remove batteries for external charging – frequently encounter problems. Missed charging cycles can lead to system downtime, frustrated players and lost revenue.

By contrast, systems with lower power drain and more efficient energy management consistently deliver better returns, fewer service issues and improved player satisfaction over time.

Informed Choices Deliver Better Outcomes

While CLMS does not disclose confidential supplier-level data, the business continues to work closely with operators to help them understand which systems are delivering the most reliable performance and strongest returns.

As contactless continues to reshape player behaviour on pool tables and other non-gaming equipment, the message from the data is clear: the right solution can significantly increase revenue – but the wrong one can quickly undermine both income and customer experience.

For operators considering contactless upgrades, informed decision-making and proven performance are increasingly critical. Contact Simon Barff today to make the informed choice and avoid costly mistakes. 

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18 February 2026

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