E-Service Invests in the Future with New Apprentice Appointment

E-Service has strengthened its commitment to developing the next generation of industry talent with the appointment of Katie Stevens as Apprentice Client Administrator, who joined the business on 1st December.

Currently studying for a Business Administrator Apprenticeship at Oaklands College in Welwyn Garden City, Katie is combining her academic learning with hands-on experience across multiple areas of the business.

E-Service has long recognised the importance of nurturing new talent, with apprenticeships forming a key part of its long-term growth strategy. By working closely with local education providers, the company continues to create meaningful career pathways while supporting the wider industry.

As Katie settles into her role, she is already gaining valuable exposure to real business operations. Rather than simply observing, she is actively contributing across several departments, building practical skills that will support her development.

Her responsibilities include working with the company’s SAP Business One system, where she helps maintain and update the database, ensuring accuracy across operational processes. She is also involved in the repairs process, releasing jobs from the service portal and issuing quotes where required.

In addition, Katie supports sales operations, processing orders from multiple channels including email, e-commerce and the trade counter, while also assisting with incoming customer enquiries via phone.

Katie says of the experience, “So far at E-Service, I have really been enjoying my role as apprentice client administrator. I’m getting used to the fast-paced environment of the industry and being part of a strong, supportive team, learning new skills and knowledge every day.”

Paul Scott, Sales Director at E-Service says, “This hands-on approach reflects E-Service’s belief that learning should be immersive, practical and aligned with real business needs. As our company continues to grow, initiatives like this demonstrate its ongoing investment not only in its own future, but in the future of the industry as a whole.”

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31 March 2026

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